Thanks for shopping with us! At Countless Creations, because our products in our store is custom made-to-order just for you, we handle returns and exchanges differently than standard retail stores. We have the following return and refund policy. Please review our guidelines below before making a purchase.

We encourage you to review product descriptions, sizing charts, colors, and other details carefully before completing your purchase.

Please contact Countless Creations before initiating a return.

Returns & Exchanges

Due to the made-to-order nature of our products, we do not accept returns or exchanges for the following reasons:

• An incorrect size was ordered.

• An incorrect color was selected.

• You changed your mind after placing your order.

• You no longer want the item or ordered it by mistake.

Please double-check your selections before placing your order, as items begin production specifically for you.

Damaged, Defective, Incorrect, or Misprinted Items

Your satisfaction matters to us. If your order arrives damaged, defective, misprinted, or with the wrong product entirely, we want to make it right.

• What to do: Contact us within 30 calendar days of delivery and provide clear photo evidence of the defect.

• What to send: Include your order number and provide clear photo evidence of the defect, damage, or the wrong label. Photos of the packaging, if the item was damaged during shipping.

• The fix: Once we review your request, eligible claims may qualify for a free replacement or a refund, depending on the circumstances.

  You do not need to return damaged or defective items to request a resolution.

Lost or Undelivered Packages

If your order has not arrived, please contact us so we can investigate its shipping status.

Before contacting us, please verify your shipping address and check your tracking information. Also check with your local postal carrier or neighbors if tracking indicates delivery.

For packages that have not arrived within 30 calendar days of the delivery estimate for domestic U.S. please report the issue to us within the following 7 days.

Lost or undelivered orders will be reviewed individually, and an appropriate resolution will be determined based on the circumstances and applicable fulfillment policies.

If you have questions or need assistance with an order, please contact us at: countless.creationsky@gmail.com

Please include your order number in all inquiries so we can assist you as efficiently as possible.