Privacy Policy
Last Updated: October 24, 2026
At Countless Creations, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or contact us.
Our store is hosted on Squarespace, and we use Printify and its fulfillment partners to produce and ship many of the products we sell.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order history, quantities, order number, and delivery details.
Payment information: Payment status, transaction details, and related billing information. Payments may be processed by third-party payment providers. We generally do not receive or store your full payment card details.
Customer communications: Information you provide when contacting us about an order, requesting a refund, or asking a question.
Website and device information: Information such as your IP address, browser type, device information, and website usage data, where collected through Squarespace, cookies, analytics, or other enabled technologies.
We collect information that you provide directly and information generated when you use our website or complete a purchase.
How We Use Your Information
We may use your personal information to:
Process payments and manage orders.
Arrange production, fulfillment, and shipping.
Send order confirmations and shipping notifications.
Respond to customer questions, complaints, and refund requests.
Investigate damaged, defective, incorrect, or missing orders.
Maintain accounting and business records.
Protect our store against fraud and unauthorized activity.
Operate and improve our website.
Meet applicable legal and regulatory obligations.
We use personal information only for purposes that are appropriate and permitted under applicable law.
How We Share Your Information
We do not sell your personal information to third parties for money. We may share information with service providers when necessary to operate our store and fulfill your order.
Squarespace: Hosts our website and supports applicable online store, checkout, and order-management functions.
Printify and fulfillment providers: Receive the order and delivery information necessary to produce and ship your purchase. This may include your name, shipping address, contact details, and product and order information.
Payment processors: Process payments and related transactions through the checkout options available on our website.
Shipping carriers: Receive information needed to deliver your order and provide tracking services where available.
Other service providers: We may use additional providers for website security, customer support, analytics, or email communications if those services are enabled.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
Legal and Business Requirements
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or address a business transaction such as a merger or sale of assets.
Cookies and Analytics
Squarespace and any enabled third-party services may use cookies and similar technologies to support website functionality, remember preferences, measure site performance, or provide advertising and analytics services. The technologies used depend on the features enabled on our website. You may manage available cookie preferences through your browser or website privacy controls. Where legally required, we will obtain consent before using non-essential cookies or similar technologies.
Marketing Communications
If you subscribe to our marketing emails, we may use your email address to send store updates, promotions, product announcements, and other marketing communications.
You can unsubscribe using the link in a marketing email or by contacting us.
Even if you opt out of marketing messages, we may still send necessary transactional communications, such as order confirmations, shipping updates, and responses to customer service requests.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations.
Retention periods depend on the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
Data Security
We use reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on applicable law, you may be able to request access to, correction of, or deletion of your personal information, or obtain a portable copy of certain information.
You may also have rights concerning targeted advertising, the sale of personal information, or certain profiling activities where applicable.
To submit a privacy request, contact us at countless.creationsky@gmail.com. We may ask for reasonable information to verify your identity and request.
We will review requests and respond as required by applicable law. Certain information may need to be retained for legal, accounting, security, or transaction-related purposes.
Children's Privacy
Our website is not intended to be directed at children under the age required by applicable privacy law. We do not knowingly collect children's personal information in violation of applicable law.
If you believe a child has provided us with personal information improperly, please contact us so we can review the matter.
International Data Transfers
Our service providers and fulfillment partners may process information in countries other than the country in which you live. These countries may have different data protection laws.
Where required, appropriate safeguards will be used for international transfers of personal information.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy as our business, technology, service providers, or legal obligations change.
Updates will be posted on this page with a revised Last Updated date. Where required by law, we will provide additional notice or obtain consent.
Contact Us
For questions, concerns, or requests relating to this Privacy Policy, contact:
Countless Creations: countless.creationsky@gmail.com
We will review privacy requests and respond in accordance with applicable law.