Shipping Policy
Thank you for shopping with Countless Creations! We use Printify and its fulfillment partners to produce and ship our made-to-order products to customers in the United States.
This policy explains our production process, shipping charges, delivery estimates, tracking, and how we handle shipping issues.
1. Order Processing and Production
Our products are made to order. After your purchase is processed, your order is sent to the appropriate fulfillment provider for production.
Most Printify orders ship from the production facility within approximately 2–7 business days after being submitted for production. Actual production times may vary due to product availability, order volume, holidays, and fulfillment-provider schedules.
Production time is separate from shipping transit time.
These timeframes are estimates and are not guaranteed.
2. Shipping Methods and Delivery Times
Available shipping methods, rates, and estimated delivery times depend on the product, fulfillment provider, destination, and shipping options available at checkout.
Your order's total delivery time includes both production and shipping transit.
We display available shipping information during checkout where supported. Please review those details before completing your order.
Delivery estimates are not guarantees. Delays may occur because of production demand, carrier operations, weather, or other circumstances beyond our reasonable control.
3. Shipping Costs
Shipping charges are calculated according to the applicable products, fulfillment provider, shipping method, and delivery destination.
Available shipping options and their charges will be displayed at checkout.
If products in one order are fulfilled by different providers, they may ship separately and may incur separate shipping charges.
Any shipping promotions will be subject to the terms presented with the offer.
4. Shipping Destinations
Countless Creations currently accepts orders for delivery within the United States, subject to the availability of the products and shipping options offered at checkout.
We do not currently offer routine shipping to international destinations.
Certain U.S. locations may have limited shipping availability depending on the product, fulfillment provider, or carrier. Please check the available shipping options at checkout.
5. Tracking Information
When tracking is available, shipping details will be provided through the applicable order or shipping notification.
Tracking information may take time to become active or update after a package leaves the production facility.
If your tracking information has not updated for an extended period, contact us at countless.creationsky@gmail.com with your order number.
6. Shipping Delays
Shipping and production estimates may be affected by:
Seasonal and holiday order volumes.
Production backlogs or product availability.
Severe weather and natural events.
Carrier delays or service disruptions.
Incorrect or incomplete shipping addresses.
Other circumstances outside our reasonable control.
We will make reasonable efforts to help investigate significant delays. A delay does not automatically mean a package is lost.
Nothing in this section removes remedies required by applicable law.
7. Lost or Undelivered Orders
If your order has not arrived, contact us as soon as possible.
For fulfillment-provider claims, Printify's guidelines generally require an order that has not been delivered within 30 calendar days for domestic U.S. shipments to be reported within the following seven-day period.
We will review the tracking information and work with the relevant fulfillment provider to determine whether the order qualifies for a replacement or refund.
If tracking indicates that a package was delivered but you cannot locate it, please check your delivery location, household members, neighbors, and available carrier information before contacting us.
Each case will be reviewed individually. A package marked as delivered may require additional investigation and may not qualify for the same resolution as a shipment confirmed lost in transit.
8. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately. We will try to request a correction if the order has not progressed too far into production or shipping, but changes cannot be guaranteed.
Additional charges or other limitations may apply when an order cannot be delivered because of an incorrect or incomplete address, subject to applicable law.
9. Multiple Packages
Orders containing products fulfilled by different providers may arrive in separate packages and on different dates.
Please check all available tracking information before reporting an item as missing.
10. Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 calendar days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photos of the affected item.
Photos of the packaging, if relevant.
We will review the claim and coordinate with the applicable fulfillment provider. Eligible issues may qualify for a replacement or refund.
Please contact us before sending any item back.
11. Order Changes and Cancellations
Because our products are made to order, cancellations and changes cannot be guaranteed after an order has been submitted for production.
If you need to make a change, contact us as soon as possible.
We will review the order status and let you know whether the request can be accommodated.
12. Contact Us
For shipping questions or help with an order, please contact:
Countless Creations
Email: countless.creationsky@gmail.com
Please include your order number in your message so we can assist you efficiently.
Thank you for supporting Countless Creations!